Shipping & Delivery
- How much will delivery cost?
We are proud to offer a $10 Australia-wide flat postage rate.
Express Post is available for $30 per order, but please note Australia Post have a size limit for Express Post parcels.
- When will my order be dispatched?
Provided the item you have ordered is in stock, we endeavour to dispatch all orders within 24 hours of receiving your order and payment being cleared. Upon receipt of your order we will send you a confirmation email.
Orders are dispatched Monday-Friday (excluding public holidays).
- How will my order be delivered?
All of our Australian orders are sent via Registered Australia Post. Whilst Australia Post is generally very reliable, on rare occasions delivery can take up to 10 days and orders may be delayed by circumstances beyond our control (e.g. public holidays).
- How long will my order take to arrive?
Canberra to Canberra or Sydney: Up to 2 days
Canberra to country NSW : Up to 4 days
Canberra to Melbourne : 2 - 3 days
Canberra to Adelaide or Brisbane: 3 – 4 days
Canberra to other capital cities: 5 – 6 days
If faster delivery is required, please request Express Post ($30) in the Comments section when you place your order.
- What happens if my order goes missing or is damaged in transit?
We are not able to accept responsibility for any loss or damage arising from a late delivery. We are also not able to accept responsibility for an order that is not delivered because you have provided us with an incomplete or incorrect delivery address. Please note there will be an additional delivery charge for any orders that are returned to us and need to be resent because the delivery address was incorrect. Please also ensure that any orders being sent to a business address include the business name and appropriate delivery instructions.
We are not able to cancel or offer a refund on your order if there is an Australia Post delivery delay.
We will always do our best to assist if your order is delayed or goes missing. Please contact us if you have any concerns and we can provide you with the Australia Post tracking number for your order, or track on your behalf.
We recommend specifying an address where there is someone available to accept delivery of your parcel i.e. a business or work address. Australia Post will leave a card for you to collect your parcel from your local Post Office if there is no one home – they will not leave parcels unattended. Please note that Australia Post do not consider an item ‘missing in action’ until after 14 working days from the date of dispatch. If you use a business or work address, please be sure to include the company name when entering your address details.
- Do you delivery internationally?
Please email us at firstname.lastname@example.org if you are an international customer and would like your order posted outside Australia so we can advise accurate postage rates. In your email, please be sure to specify the products and quantities you are interested in purchasing so we can provide an accurate quote.
Privacy & Security
- What we collect
We may collect the following information:
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
- What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. Please note you won't receive our newsletter unless you subscribe to this.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
- Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
- Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- 1. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- 2. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information unless we are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE Name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
|_utma||Distinguishes users and sessions..|
|_utmb||Determines new sessions/visits.|
|_utmc||Determines if the user was in a new session/visit.|
|_utmz||Stores the traffic source or campaign that explains how the user reached your site.|
Whilst shopping online is a quick, easy and convenient way of shopping these days, we understand it can sometimes be a daunting process. Whilst we endeavor to include detailed product descriptions and lots of images for all of our products, we understand that sometimes a product may not be what you expected. In these instances, we are happy to offer an exchange or refund if you are dissatisfied with your purchase. To qualify for an exchange of refund, products must be returned in their original condition and in their original packaging within one month of placing your order.
To return an item, please email us at firstname.lastname@example.org before sending your item back.
We also appreciate your feedback if you feel a product description and images do not accurately describe a product.